Phone 1300 729984

New Site Launch Help

After months of work Dance & Play would like to welcome you to our new site, we hope you enjoy the experience. Lots of new features have been added and some things may work a little differently to our previous site. We will update any known issues below as they present themselves.

If you are having problems please don't hesitate to contact us via phone (1300 729984) or email info@danceandplay.com.au 

 

Below are some FAQ 

PRODUCTS: 

I can't find a product from your previous site?

First try searching for the product, enter the product name and or code into the search bar at the top right hand corner.
If you can't find a product please contact us as some products have not as yet moved from our previous site or may now be unavailable. 

 

PASSWORDS: 

My password is not being accepted and showing this message 'Invalid login credentials'?

You may need to reset your password, please click 'Forgot your password' to receive an email with a link allowing you to re-set it. You may also need to re-enter your address details at the checkout, we apologize for this inconvenience, if you have any problems please contact us.

 

STUDIO MEMBERS:

I can't login to my studio membership to receive my discount?

  1. You will need to register and create an account; this is a one-time quick process (tab at the top of the page).
  2. Dance & Play have changed to a system that will give each member a unique discount code. You will need to contact us to receive it, (these have already been set up for your studio/school). When you place an order redeem the code at the checkout to receive your discount, (This system will overcome some issues we have had previously).

PLEASE NOTE: If you are using 'PayPal Express' the discount will be redeemed when you return to the site from PayPal. If you choose 'Checkout' the discount will be redeemed before payment.

Our aim is to have all our studio members on this system before our launch, but for some we may need to re-set your profile, please contact us if you have any problems.

 

PAYMENT OPTIONS:

Some payment options will change, a new payment gateway will be added to the site in the coming week, until then credit cards can be used in the PayPal tab (you do not need to be a PayPal customer to use it)

Phone payment option will be removed from 1st August. 

 

Please enjoy browsing our new vibrant site, we will be introducing many more features in the coming months.


The Dance & Play Team